Temporary Changes to Opening Hours - see Blog updates

Coronavirus New Update

By on 30/04/20

We are passing on an URGENT CORONAVIRUS REQUEST from Bristol Eye Hospital as they have noticed a huge drop in the number of people presenting with eye emergencies.

Bristol Eye Hospital is concerned that the number of people presenting with symptoms of serious eye problems has dropped by half recently and they’re worried people will go blind unnecessarily. They’ve suspended regular clinics temporarily so they’re not overwhelmed and social distancing is possible for those needing urgent attention. Therefore, if you do need to attend the Eye Hospital please be prepared to do so. Doing this could mean the difference between minor surgery and weeks of more serious interventions trying to save your sight.

We strongly recommend that you contact us first so that we can carry out an initial assessment as we may be able to expedite your Eye Hospital visit and help minimise queuing.

We are running an emergency service from home. You can phone for triage ideally between 11am - 3pm each day on our home number (0117 9734627) for advice.

We are open on Tuesdays between 11am - 3pm at our practice. We are allowed to give an NHS or private eye exam (at a time to suit you) if you have serious concerns about your sight. You can phone the practice (0117 9735929) or email juulpayne.reception@gmail.com to book an eye test. So far, we are managing to look after all of our patients who need urgent help.

This week, one of our patients suffered from sudden sight loss. She woke up with a painless eye, no discharge or redness, but her vision was very blurred. She phoned the Eye Hospital first who said they only admit 12 patients who have to queue up outside before opening time. She then called Jan who carried out an emergency examination. Although most of the standards tests (OCT, pressures and slit lamp) were all OK the sudden onset, and slight ache, suggested something more serious. However, our Optomap suggested that the change was due to a rapidly growing cataract based on a comparison with the Optomap picture taken 5 weeks earlier. Jan referred her to an Opthalmologist who assessed her and suggested she go straight down to the hospital as she was very atypical. The Eye Hospital confirmed that our patient's problem was caused by the really rapidly growing cataract. She will have to wait until the Coronavirus lockdown ends for surgery as it’s classed as non urgent.

Teddy managed to break his specs - however, we had his old pair waiting for new lenses and swapped frames. He counts as an emergency under the new regulations as he can't cope without them. We also needed to make sure the frames fitted properly as children's noses are very delicate and can be deformed by poorly fitting spectacles.

As you would expect, we are planning how we will be able to operate in the 'new normal' post Coronavirus world once we are allowed to re-open fully. We will be following best practice advice from the Government and the Optical industry professional bodies on social distancing; PPE use and other aspects of our processes and the Practice physical environment. We will keep you informed on these arrangements as soon as we are able to do so.

In the meantime, further information on our current opening arrangements is shown below.

Thank you for your understanding during this difficult time and we look forward to seeing you again soon.

Best wishes and stay safe!
Jan Juul and the Juul & Payne Team

Current Opening Arrangements

In line with Government guidance on the Coronavirus situation, Juul & Payne Advanced Eyecare is now only opening on Tuesdays between 10am and 3pm for the time being. We are open to place orders for contact lenses; allow collections; pay over the phone; pick up glasses and to replace or repair broken frames etc.

What if I need glasses or contact lenses?

The Service is slow from most of our suppliers as they too have staff falling ill but so far we have managed to help everyone. Most of the contact lens suppliers, and some of the spectacle lens suppliers, are open and we can order some parts such as broken sides but mostly we are canibbalising frames to keep people going for the next few weeks.

We do not carry a stock of contact lenses, but if you email your order to juulpayne.reception@gmail.com we will try to get them for you. You are also very welcome to phone us on our usual number (0117 9735929) and leave a message.

**Exceptions for Essential Workers**

Although regular eyecare appointments are postponed this does not apply to essential workers. If you have broken your glasses/run out of contact lenses etc. and feel your eyesight has changed you may book an eye exam. Please email us to book an appointment at juulpayne.reception@gmail.com or if you have any questions about this.

What if I have a problem with my eyes?

If you have a medical emergency with your eyes please phone Jan on 0117 9734627 between 11am and 3pm for triage.

Examples of medical emergencies are:

  • You’ve got a foreign body or a stuck lens in your eye.
  • Your eye is red and a bit uncomfortable.
  • You’ve noticed flashing and/or floaters but with no vision loss.

Please do not call with inquiries about anything else.

If you’ve got sudden loss of vision and/or painful red eye, sudden double vision, or sudden different size pupils please phone the Eye Hospital on Lower Maudlin Street. Especially if you already have diabetes, glaucoma or macular degeneration.

© Juul & Payne 2015 All rights reserved. Website Designed and Developed by www.opticommerce.co.uk