A great little independent opticians with a good range of glasses, very ably staffed by a lovely group of ladies! I felt very welcomed, informed and taken care of, respecting all COVID restrictions without losing any of the charm. Highly recommended.
Just wanted to take a minute to say how grateful we are to have found such a good opticians. We have total confidence that our eye care will be looked after which is great. But the practice offers much more than this - we always get a friendly and personal welcome. I find the process of choosing glasses difficult because I have a small head and frames generally are difficult to find to fit. Recently Emma and Jo have been outstanding and patient, helping me find frames to fit my head and personality (they made me feel comfortable during the process of choosing the right frames and made the whole thing easy and almost fun at times - it’s usually the sort of thing I dread!). I was also buying my first pair of scarily expensive varifocal glasses and they were able to explain to me simply and using the computer and their manuals and also on the phone how they worked and what each type of glass would do and helped me find the right pair for me with confidence - I have always avoided this choice until now. There were so many options and yet we nailed the right frames and the right lenses really quickly and easily due to their professionalism and attention to detail and focus on the customer and their needs. Thank you for making such interactions so much easier than they might otherwise be. We are very glad to have found such a great optician practice.
I had an eye scan upon my GP's request last summer and a regular sight test today at Juul and Payne. In both occasions, the staff have been brilliant. They are all very polite and helpful.
Extremely satisfied with the service I received from the team at Juul and Payne. The eye test was very thorough and everything was explained to me in a very clear way. There’s an excellent selection of frames to choose from and I found exactly what I wanted with help from the very attentive staff.
I have been using Juul and Payne for many years and have found them to be an excellent opticians. The staff are very knowledgeable in prescribing my contact lenses. The reception team are always very friendly and welcoming. Would not hesitate to recommend them.
The best opticians in Bristol in my opinion, they came highly recommended some four years ago after having a numerous issues with the major chains, so I decided to give Juul & Payne a go, since then I have received a brilliant service, with friendly helpful staff and I can see to type this, Result!
I have been using Juul & Payne for 4 years and I cannot speak of them more highly, very professional, helpful, and have given my sight back! I use contact lenses and Mrs Juul and the contact lens specialist was very helpful when I saw them, I had been to all the big brand Options and not got the results I needed, I am really fussy, 5 stars for Juul & Payne for all their expertise, helpfulness and one on one service, thank you.
A friend recommended you. I like the personal service and your flexibility.
I was recommended by a colleague and also took advantage of an offer. Friendly and professional. Glasses were just what I wanted for a wide choice of frames and which suited me.
I chose Juul & Payne because they have knowledge of, and expertise in, keratometry. They were really accommodating and understanding of the complexity / difficulty of my eyes and were patient throughout. I used (and hated) all of the high street opticians - none were as helpful, understanding and patient as Juul & Payne. I now live in London and happily return to see them and will continue to do so.
I have been referred to you by a very experienced eye surgeon in Bristol. Your opticians are highly experienced. I am very pleased with the advanced & proper examination of my eyes by your opticians using advanced modern technology. I am very pleased with my glasses, very good quality, gives me normal vision following my cataract surgery.
I initially went to Juul & Payne to see if I was suitable for contact lenses and now I can confidently wear varifocal lenses. I returned because of the excellent customer service I had received, I needed an eye test for glasses, the team were excellent, Jo was a star, and talked me through the process, she gave her time in assisting me and went that extra mile, nothing was too much trouble.
Thank you so much for your wise guidance for when I was struggling with the consequences from eye drops, since stopping using the drops my teeth and sinuses are much better.” Jan suggested the sinus and painful teeth symptoms might be due to an allergic reaction to the glaucoma eye drops, which are notorious for causing allergic reactions.
The prism controlled bifocal for double vision spectacles that you recently provided for me have changed my daily life from difficult to very manageable, and I want you to know how grateful I am for your help
Thank you so much for your professional advice and comprehensive examination of my eyes. I appreciate your time and kindness.
I worked at Juul and Payne when I lived in Bristol some time ago and can't recommend them highly enough - both as an ex-employee and client. Jan is one of the kindest people you could hope to meet and she is also extraordinarily good at what she does in my opinion. She regularly invests in the most up-to-date equipment which reassures you that you are getting the very latest advice and is careful and takes all the time needed to ensure you get the correct prescription. Before coronavirus the practice was always immaculately clean so I have no qualms at all in suggesting that it would continue to be now and I feel sure that it will be as safe an environment as you could hope for. Jan also discovered that I had Irlen Syndrome which means I require coloured lenses (which they can provide). Without my special glasses the lines move around and I'm a slow reader - with them the lines solidify and my reading speed is loads faster. This was an important thing to discover in my life and has improved things for me so much - especially at work. I have nothing to gain from this review as I haven't lived in Bristol for some time. I just think it's really important to give credit where it's due.